Effective Date: March 25, 2026
Family First Roofing of Florida (“Family First Roofing of Florida,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://familyfirstroofingfl.com/, contact us, request an estimate, use our Instant Roofing Estimator, apply for financing, call or text us, or otherwise interact with us.
By using our website or providing information to us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Information you provide directly
When you submit a form, request an inspection or estimate, contact us by phone, email, or text, or otherwise communicate with us, we may collect:
- Name
- Phone number
- Email address
- Property address
- Service request details
- Roofing/project information
- Photos, files, or other materials you choose to provide
- Financing-related interest or inquiry details
- Any other information you voluntarily provide in forms, calls, emails, or messages
Information collected automatically
When you visit our website, we and our service providers may automatically collect certain information, such as:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on pages
- Referring website or source
- Ad interaction data
- Cookie identifiers and similar tracking information
Information from third parties
We may receive information from third parties such as:
- Advertising and analytics providers
- CRM and call-tracking providers
- Financing partners
- Website and hosting providers
- Communication tools and lead-management systems
2. How We Use Your Information
We may use your information to:
- Respond to inquiries and provide customer support
- Schedule roof inspections, estimates, and services
- Provide quotes, proposals, and project-related communications
- Operate our Instant Roofing Estimator and similar tools
- Contact you by phone, email, or text regarding your request
- Send service-related updates and appointment reminders
- Send marketing or promotional communications, where permitted by law
- Improve our website, services, and customer experience
- Measure ad performance and better understand how users find our business
- Detect fraud, misuse, security incidents, or other unlawful activity
- Comply with legal obligations and enforce our rights
3. Text Messages, Calls, and Consent
If you choose to opt in, we may send you text messages related to your inquiry, appointment, estimate, project, or marketing communications.
If you check the consent box on our forms, you are agreeing to receive SMS messages from Family First Roofing of Florida. Message frequency may vary. Message and data rates may apply. You may reply STOP to opt out or HELP for support.
We may also contact you by phone regarding your request, estimate, financing inquiry, appointment, or related service communications.
4. Call Recording and Monitoring
We may monitor or record calls for quality assurance, training, documentation, customer service, and business protection purposes. Where required by law, we will provide notice and obtain any required consent before recording.
5. Cookies, Analytics, and Advertising Technologies
Our website may use cookies, pixels, tags, and similar technologies to understand how visitors use our site and to improve advertising performance.
These technologies may include:
- Google Analytics
- Google Ads / remarketing tools
- Meta Pixel
- Other website analytics, advertising, CRM, or call-tracking tools we use from time to time
These tools may collect information about your activity on our website, device/browser information, and interactions with our ads or pages.
You can control cookies through your browser settings. Please note that disabling cookies may affect website functionality.
6. Financing
We may offer financing options through Acorn Finance. If you choose to explore or apply for financing, your information may be collected and processed by Acorn Finance and/or its lending partners under their own privacy notices, terms, and legal disclosures.
We are not responsible for the privacy practices of third-party financing providers. We encourage you to review their policies before submitting financing information.
7. How We Share Information
We do not sell your personal information for money.
We may share your information when reasonably necessary with:
- Website hosting and technology providers
- Analytics and advertising partners
- CRM, lead-management, and call-tracking providers
- Email, phone, and text communication vendors
- Financing providers and related partners, if you request financing
- Professional advisors such as attorneys, accountants, or insurers
- Government authorities, courts, or regulators when required by law
- A buyer or successor in connection with a merger, sale, transfer, or business reorganization
In some jurisdictions, the use of cookies or pixels for advertising or re-marketing may be treated differently under privacy law. Where applicable, you may have rights to opt out.
8. Data Retention
We retain personal information for as long as reasonably necessary to:
- Respond to your request
- Provide services
- Maintain business and communication records
- Comply with legal, tax, insurance, and regulatory obligations
- Resolve disputes
- Enforce agreements and protect our business
Retention periods may vary depending on the type of information and the purpose for which it was collected.
9. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Your Choices and Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Request a copy of certain information
- Opt out of certain marketing communications
- Opt out of certain targeted advertising or similar tracking, where applicable
To make a privacy-related request, contact us using the information below. We may need to verify your identity before processing certain requests.
Marketing choices
- Email: You may unsubscribe using the link in the email or by contacting us.
- SMS: Reply STOP to opt out.
- Calls: You may ask us not to contact you for marketing purposes.
11. Children’s Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can review and remove it if appropriate.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, tools, or services, including financing providers and social platforms. We are not responsible for the privacy, security, or content practices of those third parties. Your use of third-party services is governed by their own policies and terms.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date above. Your continued use of our website or services after changes are posted means the updated Privacy Policy will apply, subject to applicable law.
14. Contact Us
Family First Roofing of Florida
793 Blanding Blvd Suite F-6
Orange Park, FL 32065
United States
Email: office@familyfirstroofingfl.com
Phone: (904) 930-1359
Website: https://familyfirstroofingfl.com/